Privacy Policy
Last updated: this policy is reviewed regularly
EMS Atelier Living, a trading name of ("we", "us", "our"), respects your privacy and is committed to protecting your personal data. This policy explains what we collect, why, and the choices you have.
Information we collect
We collect information you provide directly — such as your name, email address, phone number, billing and shipping address — when you place an order or contact us. When you pay, your card details are collected and processed directly by our payment provider, Stripe; we never see or store your full card number.
We also collect limited technical information automatically, such as your browser type and how you use our site, to keep the store secure and working well.
How we use your information
- To process and deliver your orders and communicate with you about them.
- To respond to your enquiries and provide customer support.
- To operate, secure and improve our website and services.
- To comply with our legal and regulatory obligations.
Payment processing
Payments are handled by Stripe. Your payment information is transmitted directly to Stripe over an encrypted connection and is subject to Stripe's own privacy terms. We receive only confirmation of payment and the order details needed to fulfil your purchase.
Sharing your information
We do not sell your personal data. We share it only with service providers who help us operate — such as our payment processor and delivery partners — and only to the extent needed to provide the service, or where required by law.
Data retention
We keep your information for as long as necessary to fulfil the purposes described here, including any legal, accounting or reporting requirements.
Your rights
Depending on your location, you may have the right to access, correct, delete or restrict the use of your personal data, and to object to certain processing. To exercise any of these rights, contact us at .
Cookies
We use only the cookies and local storage necessary for the site to function, such as remembering the contents of your bag. We do not use them to build advertising profiles.
Contact us
For any privacy questions, contact or write to us at the address below.