Questions, answered
Everything you might want to know about ordering, delivery and working with the atelier.
How do I place an order?
Browse the collection, add the pieces you love to your bag, and proceed to our secure checkout. You can order several pieces at once and pay for everything together — no account is required.
Which payment methods do you accept?
All payments are handled by Stripe, our encrypted payment provider. Depending on your region this includes major credit and debit cards and a range of local payment methods. Your card details are never stored on our servers.
Do you ship worldwide?
Yes. We ship to a wide range of countries, with shipping calculated at checkout. Complimentary UK delivery is available on qualifying orders. If you have a specific destination in mind, contact us and we will confirm the options.
How are pieces packaged?
Lighting, ceramics and sculptural objects are packed with the same care we put into selecting them, using protective materials suited to each piece so it arrives exactly as intended.
Can I return a piece?
Yes. Please see our Refund Policy for full details, including the returns window and the condition pieces must be in. If something is not right, reach out and we will make it right.
Do you work with interior designers and trade clients?
We do. We regularly supply interior designers, architects, boutique hotels and property developers. Contact the atelier to discuss project quantities, timelines and trade enquiries.
Are your products in stock and ready to ship?
Availability is shown live on each product. If a piece is listed, it is available to order. For lead times on larger or project-scale orders, please get in touch.
How can I get advice on choosing a piece?
We are happy to help you choose. Send us the details of your space — dimensions, style and what you are hoping to achieve — via the contact page, and we will offer considered recommendations.
Still have a question?
Contact the atelier